ANALYSIS, DESIGN AND IMPLEMENTATION OF EMERGENCY AMBULANCE HIRING MANAGEMENT SYSTEM A CASE STUDY GENERAL HOSPITAL OF NORTH KIVU

Abstract

The Ambulance Service Management System is a comprehensive web-based application developed using a combination of technologies, including PHP and a MySQL database. The system is designed to streamline the management of ambulance services and patient requests, catering to the needs of both administrators and users. The primary objective of the Ambulance Service Management System is to provide a user-friendly and efficient platform for managing the complete life cycle of ambulance services, from patient requests to administrative management. Traditional ambulance service management often involves manual processes, fragmented data, and poor communication between patients and service providers. This can lead to inefficiencies, delays, and a lack of transparency in the service delivery process. The system is developed using PHP, a popular server-side scripting language, and a MySQL database to store and manage all the relevant data. The integration of these technologies provides a robust and scalable solution for the management of ambulance services. The Admin Module offers a comprehensive set of features for managing the system. Administrators can view a dashboard that displays key statistics, such as the total listed ambulances, total requests received, total new requests, total assigned requests, total on-the-way ambulances, total patient-picked requests, total patient-reached requests, and total rejected requests. Administrators can also manage ambulances, ambulance requests, website pages, and generate reports based on request dates. Additionally, administrators can search for request details based on booking numbers, relative numbers, or patient names. On the user side, visitors or patients can access the website and hire ambulance services as needed. The implementation of the Ambulance Service Management System has demonstrated its effectiveness in streamlining the ambulance service process, improving communication between patients and service providers, and providing administrators with comprehensive data management capabilities. The system has been designed to enhance patient satisfaction, improve service efficiency, and offer a centralized platform for managing all aspects of the ambulance service process.