Abstract:
It is a well-known fact that, a good Company performing a certain service in a way that satisfies its
customer’s needs, a customer who believes the company truly cares about their wellbeing is likely to be
more loyal to that company. A company with high services quality always responds to customer
communication as soon as possible which can often indicate the value a company place on customer
satisfaction
In that light we would like to acknowledge the effort our companies put in training the households unity
and to put effort in being the ones that solves their problems according to what they need.
And with that belief in my hearts that I looked at certain challenges and problems I can find solutions
for in my society I found that there is a problem of the payment of the money in domestic waste
collection, household are required to pay for services, and the private sector are required to collect the
waste from the household house. Private sector collects the money in hand(cash). And the resident has
no way to ask for emergency service from the company.
It is why I thought of building a system that would solve the two problems at once, it would help the
resident, to pay the money they are required and also help the administrative of waste collection
companies to pass announcements to the citizens via SMS on their mobile phones, and would be efficient
because by statistics like 73% population in Rwandans have a mobile phone so there would be no
miscommunication any more.
And if the system is used, I would encourage the companies in charges of cleaning to use it because not
only will it help in building and making the society a good living place, but also in unifying the society
as it is known that the key to unity is good communication
And I would also like to assure that I will try to make the system user friendly and that it will be used
without any complications, with the help of the knowledge I have acquired
