SMART SHOPPING TROLLEY

Abstract

The paper emphasizes the importance of customer satisfaction in service quality, highlighting that companies that prioritize customer well-being tend to foster loyalty. Effective communication and prompt responses to customer inquiries are critical components of high service quality. This sets the stage for identifying specific challenges within the supermarket shopping experience. The paper identifies two main issues in supermarkets: the cumbersome manual payment process and the lack of flexibility regarding item exchanges post-payment. Customers often face uncertainty about when they can complete their shopping, leading to frustration, while cashiers are unable to accommodate changes after transactions are completed. To tackle these challenges, the author proposes developing a system that streamlines the payment process and allows for item exchanges. This system would enhance efficiency by enabling customers to make payments electronically, thereby reducing wait times. Additionally, it would provide cashiers with the ability to easily manage item removals during checkout. The integration of SMS notifications would ensure effective communication from waste management companies to citizens, leveraging the high mobile phone penetration rate in Rwanda. The anticipated outcomes of implementing this system include improved customer satisfaction through reduced wait times and increased flexibility during the checkout process. Furthermore, the system aims to enhance communication between waste management entities and citizens, fostering community engagement and cleanliness. In conclusion, the proposed system is expected to revolutionize the supermarket shopping experience by addressing significant pain points for both customers and staff. By prioritizing user-friendliness and efficient communication, the system not only seeks to enhance operational efficiency but also to contribute to a more unified and satisfied community.