IMPACT OF INTERNAL AUDIT ON FINANCIAL PERFORMANCE OF COMMERCIAL BANK’S ELECTRONICS PAYMENT IN REPUBLIC OF CONGO.

Abstract

This study examines the impact of internal audit on the financial performance of electronic payment activities within BGFIBank Congo, focusing on profitability, risk mitigation, and operational efficiency. As digital payment systems expand, they bring increased risks such as fraud, cybersecurity threats, and operational inefficiencies, all of which can affect financial outcomes. This research evaluates the role of internal audit in addressing these risks and enhancing financial stability. Using a mixed-methods approach that includes both quantitative and qualitative analyses, the findings reveal a positive correlation between effective internal audit practices and financial performance metrics like Return on Assets (ROA) and Return on Investment (ROI). Internal audits were shown to mitigate operational risks by strengthening compliance, improving security, and optimizing transaction processes. The study also highlights how implementing audit recommendations enhances operational efficiency, reduces costs, and improves customer service quality, further supporting the bank’s competitive position. The findings underscore the value of continuous investment in internal audit practices for banks operating in the digital payment sector, suggesting that robust audit mechanisms are essential for sustainable growth and financial resilience in an increasingly digitalized banking environment.