Abstract:
The aim of this study is to analyze the effect of loan management to the performance of commercial banks in Rwanda, case study: BK Plc main branch, period: 2020-2023, the objective of the study is to analyze the effectiveness of loan management within Bank of Kigali Plc, to examine the contribution of loan management to the performance of Bank of Kigali Plc, to determine the relationship between loan management and performance of Bank of Kigali Plc. This research subdivide in four different chapters. First chapter is general introduction, Second chapter is review of relate literature and present the description of conceptual review of the study and then gives conceptual framework. The Third chapter is research methodology it contains the techniques and methods of data collection. Chapter four is presentation of research findings and discussion, and this research end by conclusions and suggestions.The chapter two is literature review deals with definition of key terms or concepts, it contains theories related to the effect of credit management to the performance of commercial bank in Rwanda and finally presents the conclusion of the conceptual framework of the study. Chapter three is research methodology includes the planning, structuring and execution of a research, with the emphasis on the actual research process. The methodology may include publication research, interviews, surveys and others research techniques, and could both presents and historical information, chapter four is data analysis and interpretation, it present the information collected, contains the analysis of secondary data from the field in related to the effect of loan management to the performance of commercial banks in Rwanda, case study: BK Plc main branch, period: 2020-2023. Bank of Kigali Plc manages loans effectively, with Table 4.7. present the information on how loan terms and conditions are clearly communicated to customers, with the data collected from the field researcher confirmed that loan terms and conditions are clearly communicated to customers. With the data collected from the field and after analysis financial statement the researcher confirmed that there is good performance of bank of Kigali Plc within loan management, researcher also confirmed that all objective of this study were achieved and the hypothesis were verified and confirmed. Based on the finding the researcher would suggest that the bank of Kigali Plc could establish the followings issues that help to increase its performance open new Branches in all sector of Rwanda, facilitate customer for accessing to online loan, decrease charges for transaction using electronic banking.
